Return and Refund Policy

We appreciate your purchase and strive to ensure your satisfaction with every order. Please read our Return and Refund Policy carefully before making a purchase.

Returns:
We accept returns only under the following condition:

• If you receive a damaged or defective product.

As we will not provide any replacement or exchange, if you received any damaged or defective products, you should inform us within 48 hours of receiving the product to raise a return request. Once we approve the return, you should send back the product to the address from which it came to process the refund.

Eligibility for Return:
To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition that you received it.

• You must provide a valid proof of purchase (order confirmation, invoice, or receipt).

• You must notify us within the specified 48-hour window.

Refunds:
Once your returned item is received and inspected, we will notify you about the status of your refund.

If your return is approved, your refund will be credited to your original method of payment within 7–10 business days.

Non-Returnable Items:
We do not accept returns or offer refunds for:

• Products returned without prior approval.

• Items that are damaged due to misuse, negligence, or improper handling by the customer.

Contact Us:
For any queries regarding returns or refunds, please contact us at:

Email: help@firevex.com